Neutrinos: For the Modern Customer and Insurer

CIO Vendor A digital wave is sweeping across the world and affecting the way we live, learn, play, and conduct business. The insurance industry is now heavily relying on digital platforms to adapt to changing customer needs in a post COVID world. The insurance industry has swept up in these changes and is in the midst of a massive digital transformation. New and innovative use of digital technologies is driving this transformation. In an industry with complex processes and enormous amounts of forms and paper, the potential for operational efficiencies is huge. Perhaps the greater potential in insurance is lever-aging digital capabilities to improve the customer experience.

Neutrinos is a Digital Innovation company with its core Digital Innovation platform, coined as Multi-Experienced Development Platform (MXDP) or Enterprise Low Code Platform recognized by Gartner glob-ally, that has been embraced by many marque Insurers across the globe. With three decades of individual experiences of the key promoters and stake-holders of Neutrinos in the Insurance space, Neutrinos has profound understanding of how the insurance industry has evolved from a brick and mortar to a Digital First business model. With Innovation at its core, Neutrnios leverages Disruptive Technologies that enable cross-pollination with other sectors, capitalizing on the "pull" effect towards more convenient, re-usable, and cost-efficient insurance platforms that will attract customers, partners, and investors.

Neutrinos has been assisting insurers to reshape their business-be it, digitalization of the entire distribution journey from paper-driven operations, transform the Contact Centers operations during the COVID era, modernizing their monolith legacy systems to improve the experiences of customers, flexibility to collaborate with InsureTech & FinTech ecosystem through Neutrinos Store (MarketPlace)enriched with many pre-built
connectors and Neutrinos Insurance specific vertical SaaS solutions, making it possible with extremely rapid time to market and 40xreturn on investment.

Further, the inherent capabilities of the platform include Progressive Web Application, Intelligent Document Pro-cessing, Manage & Scale Applications, and more. Also, the firm has delivered custom solutions for its Insurance customers such as Intelligent SRM, Omni-Channel Self Service Portal, Agency & Distribution Management, CPQ (Configure-Price-Quote) Solutions, Point of Sales (PoS) Solutions, Claims Management, IoT based Real-time Incident Management and many more solutions, rendered through a single code base to Mobile, Web & Progressive Apps, and across other channels.

Bringing Insurance Processes onto a Unified Platform
Since inception, Neutrinos has introduced a whole bunch of transformative technologies in the Insurance space – one of such initiative is Neu - SRM, the first SaaS platform of Neutrinos and the only Insurance specific end-to-end Relationship Management solution built on Open-Source based Enterprise Low Code platform with ‘no Lock-in’ that allows Insurers and their partners to carry out business seamlessly during pandemic times.

NeuSRM manages leads campaigns, financial needs analysis, easy quote, eKYC, and policy issuance, it allows storing the documents, having inter-actions with prospective policyholders via screen share, co-browsing, voice & video, storing all of them within the applications, remote signature, and seamless integrations with any other solutions. It is also easy to connect with any payment methods or PoS systems used by Affinity or Bancas-surance channels. During COVID 19, many capabilities within Neu-SRM such as Voice & Video, remote signature capabilities, unified Agent desktop, integration with MyInfo or SingPassor Aadhar helped Insurance agents incredibly in interacting with their customers with the human touch.

Neutrinos aspires to invest in creating end-to-end solutions across the value chain of life, health, and general insurance industries with a clear roadmap to build leveraging Neutrinos MXDP platforms and through tech collaborations with InsureTech & FinTech, featuring in the Neutrinos marketplace. Neutrinos already has 300+Insurance specific connectors, to easily connect (through single drag and drop) to various Enterprise systems requiring by the insurance industry, with the aim to become the ‘One Stop Digital Innovation’ for Insurers across the globe.